Privacy Policy

Policy

Ecoffins is committed to maintaining the trust and confidence of all our customers and those we contact. We appreciate it when you share your data with us, and the trust you place in us to look after it. In particular we want you to know that we are not in the business of selling or sharing our contacts personal data for marketing purposes. This policy will provide detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. Should we ask you to provide certain information by which you can be identified when we contact you, then you can be assured that it will only be used in accordance with this privacy statement. Ecoffins may change this policy from time to time by updating this page.

Information We Collect

As a trade organisation we predominantly collect information from businesses we trade with or may potentially trade with, but we may collect the following information:

  • Name and job title.
  • Contact information including email address.
  • Demographic information such as postcode, preferences and interests.
  • Any other information relevant to customer surveys and/or offers.
  • Purchase history.
  • Details of communication, including recording telephone calls.

How We Use the Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To complete business transactions.
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the contact information, including email address, which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the marketing according to your interests.
  • Where use of your information is for the purpose of our legitimate interests or the legitimate interests of companies we are contacting and we have made sure that your information, and your rights in relation to that information, are protected. We may rely on this legal basis if we use your information for any of the points above.

How Long We Hold Information For

We will retain your information for as long as is necessary for us to fulfil the purposes that we describe in this policy. Where your information is no longer required, we will ensure it is disposed of in a secure manner.

Website Information Collection

We are the sole owners of the information collected on this site. We only have access to/collect information where you have provided consent and have voluntarily given us via email or other direct contact with you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control of Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given at the end of this policy. You may also contact us to:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. Whether you submit sensitive information via the website, over the phone or via email, your information is protected both online and offline.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment protected with regularly changed passwords.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Sharing

We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use an outside shipping company to ship orders. This company do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 01795 830688 or via email at info@ecoffins.co.uk.